At Colour Nature, we are committed to ensuring a smooth and satisfying experience for our customers, from browsing our products to receiving them at your doorstep. Here’s all you need to know about our shipping and returns policies:
Shipping Policy
Domestic Shipping (Australia-wide):
- Flat Rate Shipping: We offer a flat rate of shipping of $10.95 within Australia
- Free Shipping: We offer free standard shipping on orders totaling $100 and over within Australia, directly from our Australian warehouse.
- Delivery Timeframe: Standard shipping orders typically arrive within 5-10 working days.
- Express Shipping Option: Need your order sooner? We offer an express post option that ensures delivery within 1-3 working days.
International Shipping:
- Worldwide Delivery: Colour Nature is delighted to ship internationally, bringing our natural colors to customers around the globe.
- Shipping Timeframe: International orders can take up to 14 working days to arrive, depending on your location.
Please Note: Delivery times are estimates and may vary based on factors outside of our control, including postal delays or customs processing for international orders.
Returns Policy
Your satisfaction is our top priority at Colour Nature. If you're not completely happy with your purchase, here’s how we can help:
Faulty or Unsatisfactory Products:
7-Day Return Period: If you receive a faulty or unsatisfactory product, you can return it to us within 7 days of receipt for a replacement or full refund.
How to Return: Please contact our customer service team to initiate the return process. We will guide you through the steps and provide any necessary shipping labels.
Change of Mind Returns:
Return Conditions: We accept change of mind returns for unopened products only.
Restocking Fee: A 20% restocking fee is applicable for change of mind returns to cover processing and handling.
Return Process: Contact us within 7 days of receiving your order to arrange a return. Please note that return shipping costs for change of mind returns are the responsibility of the customer.
How to Contact Us
If you have any questions or concerns regarding your order, shipping, or returns, please don’t hesitate to get in touch with our friendly customer service team. You can reach us via the details on our contact page.
Thank You for Choosing Colour Nature
We appreciate your support and are dedicated to providing you with the best service possible. Thank you for bringing Colour Nature into your life!